About the job
The Senior Customer Service Officer position at Uniting is an exciting opportunity to make a real difference every day. This job combines hands-on customer support with leadership, allowing you to inspire and guide a team while ensuring service excellence. Join a collaborative and purpose-driven team that values respect, empathy, and professionalism in every interaction.
You'll be responsible for
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Delivering customer service
Handling enquiries from clients, families, staff, and service providers with professionalism and care.🌱
Coaching and mentoring
Supporting team members to deliver exceptional service and fostering a positive team culture.💬
Managing communications
Maintaining accurate records and managing high-volume communications across various platforms.Key criteria
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Proven customer service experience
Demonstrated experience in high-volume customer service environments.View
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Leadership experience
Minimum 2-3 years in a supervisory or coaching capacity.View
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Strong communication skills
Ability to build trust and rapport quickly with diverse stakeholders.View
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