Customer Experience Consultant
About the job
As a Customer Experience Consultant at Paywise, you will be the first point of contact for clients using our salary packaging and novated leasing services. This job is crucial in delivering outstanding customer service and guiding customers through our range of benefits and solutions. The team thrives in a vibrant, collaborative culture that keeps everyone energised and motivated as they work together toward bold growth goals.
You'll be responsible for
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Managing client interactions
Handling client interactions via phone, live chat, and email to ensure a seamless experience.👥
Conducting face-to-face meetings
Meeting with members in person to establish new salary packaging accounts and provide support.✅
Participating in quality assurance projects
Engaging in quality assurance projects to enhance service delivery and customer satisfaction.Key criteria
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Customer interaction experience
Experience managing client interactions via phone, chat, and email.View
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Organisational and time management skills
Strong ability to prioritise and manage competing tasks effectively.View
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Communication skills
Excellent written and verbal communication for engaging customers.View
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