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Customer Experience Customer Success Specialist - CAI

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 4 days agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist job at Cisco is all about being a strategic advisor and technical expert, helping customers realize the full value of their Cisco investments. This role is crucial in guiding customers through their adoption journey, ensuring they achieve their desired business outcomes. The team thrives on collaboration, curiosity, and a shared commitment to customer success.

Meet the team

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You'll be responsible for

🚀

Leading targeted engagements

Serve as a strategic advisor and technical expert, guiding customers through the adoption journey.
🗣️

Facilitating workshops

Lead high-impact workshops and sessions tailored to diverse customer needs, providing valuable insights.
📄

Documenting adoption plans

Create detailed roadmaps and communications to ensure alignment among project collaborators.

Key criteria

🛠️

Deep integration knowledge

Proven expertise in ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.

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☁️

Hybrid cloud experience

10+ years of public cloud integration with AWS, Azure, GCP.

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🤖

AI infrastructure expertise

Demonstrated understanding of AI-driven infrastructure adoption challenges.

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5 criteria for this job
Deep integration knowledge
Proven expertise in ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.

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Hybrid cloud experience
10+ years of public cloud integration with AWS, Azure, GCP.

View

AI infrastructure expertise
Demonstrated understanding of AI-driven infrastructure adoption challenges.

View

Advanced certifications
Multiple advanced certifications like CCIE, CISSP, or CISM preferred.

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Global enterprise account experience
Experience leading global enterprise accounts in technical consulting.

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