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Customer Experience Customer Success Specialist - CAI

SeniorFull-timeHybridSydney NSW, AustraliaMelbourne VIC, AustraliaPosted 4 days agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Customer Success Specialist job at Cisco is all about being a strategic advisor and technical expert, guiding customers on their journey to fully realize the value of their Cisco investments. This role is crucial as it not only helps customers navigate complex technical challenges but also influences Cisco’s product development through valuable insights. The team thrives on collaboration and curiosity, working together to create meaningful solutions that make a real impact.

Meet the team

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You'll be responsible for

🚀

Leading targeted engagements

Serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco’s customers.
🎤

Facilitating workshops

Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs.
📄

Documenting adoption plans

Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.

Key criteria

🔧

Deep integration knowledge

Proven expertise in ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.

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☁️

Hybrid cloud mastery

Experience with public cloud integrations (AWS, Azure, GCP) and orchestration.

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🤖

AI infrastructure expertise

Demonstrated understanding of AI-driven infrastructure adoption challenges.

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5 criteria for this job
Deep integration knowledge
Proven expertise in ACI, HyperFlex, UCS, Nexus, Intersight, Nutanix, and NDFC.

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Hybrid cloud mastery
Experience with public cloud integrations (AWS, Azure, GCP) and orchestration.

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AI infrastructure expertise
Demonstrated understanding of AI-driven infrastructure adoption challenges.

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Advanced certifications
Multiple advanced certifications (CCIE plus CISSP or CISM preferred).

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10+ years experience
Extensive experience in CAI technical consulting or success roles with global accounts.

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