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Director, Customer Experience

SeniorFull-timeHybridMelbourne VIC, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join Cisco's Customer Experience team and embark on an exciting journey of transformation! As a Director, you will lead a dynamic team focused on delivering personalized and proactive customer interactions. Your impact will be significant as you drive adoption and value realization, ensuring customers achieve their goals with Cisco's technology. Collaboration and innovation are at the heart of our work culture, making this an incredible opportunity to shape the future of customer experience.

You'll be responsible for

👨‍👩‍👧‍👦

Leading a customer experience team

Overseeing a team of Customer Experience Principals/Managers, Customer Success Managers, and Customer Program Managers to drive customer engagement and success.
🚀

Driving adoption and value realization

Working with customers to ensure they maximize the value of their Cisco technology investments and achieve desired outcomes.
🔗

Building strategic partnerships

Collaborating with cross-functional teams and stakeholders to align efforts and support customer needs effectively.

Key criteria

📊

15+ years of experience

Proven experience in customer success and technology adoption.

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🔌

Cisco technology knowledge

Solid understanding of Cisco technologies and architectures.

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📈

Financial KPI delivery

Demonstrated ability to deliver financial KPIs and strategic decisions.

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4 criteria for this job
15+ years of experience
Proven experience in customer success and technology adoption.

View

Cisco technology knowledge
Solid understanding of Cisco technologies and architectures.

View

Financial KPI delivery
Demonstrated ability to deliver financial KPIs and strategic decisions.

View

Relationship-building skills
Experience developing partnerships with customers and cross-functional teams.

View

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