ResMed28 followers52 jobs

Customer Experience (CX) Design Lead

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The CX Design Lead is a vital part of the global Customer Experience group at ResMed, responsible for shaping and delivering exceptional customer experiences across the product ecosystem. This job plays a key role in defining CX strategy and guiding design execution, ensuring that customer needs are at the forefront of product development. Collaboration is key, as the team partners across various departments to create cohesive and high-quality experiences throughout the product lifecycle.

Meet the team

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You'll be responsible for

🔍

Leading end-to-end CX design

Lead end-to-end CX design across discovery, research, design, testing, and implementation
📱

Shaping customer interactions

Shape how customers interact with and perceive ResMed products across all touchpoints
📊

Developing compelling narratives

Develop compelling narratives and presentations to influence product direction and stakeholder decisions

Key criteria

🎨

Design and technical expertise

Solid grounding in design principles for digital and hardware.

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📊

Experience in product development

Minimum 6 years in design, innovation, or product development roles.

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🗣️

Strong communication skills

Proven ability to present complex ideas to senior stakeholders.

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A meaningful career starts with a match

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5 criteria for this job
Design and technical expertise
Solid grounding in design principles for digital and hardware.

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Experience in product development
Minimum 6 years in design, innovation, or product development roles.

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Strong communication skills
Proven ability to present complex ideas to senior stakeholders.

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Cross-functional collaboration
Experience partnering with diverse teams to enhance customer experience.

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Research and insight generation
Familiarity with generating insights through secondary research.

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