Aircall
Mid levelSeniorFull-timeHybridSydney NSW, AustraliaInformation technologyCustomer successSoftware engineeringPosted 19 hours ago
About the job
Joining Microsoft as a Customer Experience Engineer means becoming part of a dynamic team dedicated to transforming customer support for Dynamics 365. This job is all about empowering customers and ensuring their success through innovative solutions and exceptional service. Collaboration and a growth mindset are at the heart of how the team operates, making it an exciting opportunity to contribute to meaningful change.
You'll be responsible for
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Supporting Dynamics customers
Directly assist top Dynamics customers by resolving critical and complex technical issues in a 24x7 global support team.🚨
Handling escalations
Participate in on-call rotations to manage escalations and triage high-severity incidents effectively.🏆
Championing customer needs
Advocate for customers by representing their issues to engineering teams and developing innovative solutions.What we're looking for
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Bachelor's degree in relevant field
Possession of a degree in Engineering, Computer Science, IT, or related area.View fit
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2+ years in technology and customer experience
Experience in cloud, technical support, or customer experience engineering.View fit
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Dynamics 365 expertise
Hands-on experience with Dynamics 365 Customer Engagement and related apps.View fit
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