About the job
This job is about empowering every person and organization to achieve more through innovative technology solutions. By identifying customer needs and resolving issues, you play a crucial role in enhancing product experiences. The team thrives on collaboration, growth, and a shared commitment to excellence.
You'll be responsible for
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Identifying product issues
You identify and utilize engineering tools, customer telemetry, and direct customer input to flag patterns of defects and issues across customers.✅
Conducting health checks
You proactively conduct health checks to ensure customer environments are optimized and configured for deployment.📣
Acting as a voice of customers
You act as a voice of customers to inform relevant product and business groups on customer experiences and usage.Key criteria
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Bachelor's degree in engineering or related field
Essential educational background for technical expertise.View
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4+ years of software industry experience
Demonstrated experience in technology-related roles.View
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2+ years of customer-facing experience
Experience engaging directly with customers to address needs.View
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