Accor5 followers34 jobs

Customer Experience Manager

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and culturePosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Manager at Accor Hospitality Services plays a pivotal role in shaping the future of hospitality by ensuring exceptional customer experiences across Australia. This job is all about fostering relationships, driving engagement, and leading a passionate team to deliver on Accor's promise of excellence. Collaboration and innovation are at the heart of how the team operates, creating a vibrant environment where everyone can thrive.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Managing customer engagement plans

Manage end-to-end Quarterly and Annual Customer Engagement plans, ensuring budget compliance and strategic guidance from the General Manager of Customer Experience.
🔧

Overseeing operations

Oversee day-to-day operations to meet Accor's contractual obligations and Customer Experience KPIs in your asset/portfolio.
👨‍👩‍👧‍👦

Leading the team

Lead a team of Head Concierge and Concierge Executives to enhance the customer experience.

Key criteria

📊

Customer experience management expertise

Demonstrated experience managing customer engagement plans and KPIs.

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🤝

Relationship building skills

Proven ability to leverage partnerships for enhanced customer outcomes.

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✍️

Strong communication skills

Excellent written and verbal communication with administrative acumen.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Customer experience management expertise
Demonstrated experience managing customer engagement plans and KPIs.

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Relationship building skills
Proven ability to leverage partnerships for enhanced customer outcomes.

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Strong communication skills
Excellent written and verbal communication with administrative acumen.

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Leadership experience
Extensive leadership background in hospitality or events management.

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