Gallagher9 jobs

Customer Experience Manager

Mid levelSeniorFull-timeHybridAdelaide SA, AustraliaPeople and cultureCustomer servicePosted 1 day agoVerified 2 days ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Customer Experience Manager at Gallagher Bassett plays a pivotal role in enhancing the experience of injured workers, employers, and key stakeholders. This job is all about leading initiatives that drive high-quality outcomes and ensuring that the service provided is top-notch. The team thrives on collaboration, curiosity, and a shared commitment to making a meaningful impact in people's lives.

You'll be responsible for

🚀

Leading customer experience initiatives

Driving a whole-of-business approach to enhance customer experience for injured workers, employers, and stakeholders.
🔧

Overseeing service delivery frameworks

Ensuring consistent service delivery and managing complaints and service improvement initiatives.
📊

Monitoring stakeholder satisfaction

Identifying performance trends and developing strategies to improve customer and business outcomes.

Key criteria

📊

Customer experience management expertise

Demonstrated experience managing customer experience initiatives effectively.

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🤝

Stakeholder relationship skills

Proven ability to build and maintain strong stakeholder relationships.

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📈

Operational leadership experience

Experience leading teams in service-based environments for optimal outcomes.

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Meet the team

About the company

View your fit

4 criteria for this job
Customer experience management expertise
Demonstrated experience managing customer experience initiatives effectively.

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Stakeholder relationship skills
Proven ability to build and maintain strong stakeholder relationships.

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Operational leadership experience
Experience leading teams in service-based environments for optimal outcomes.

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Data interpretation skills
Ability to analyze data and identify performance trends for improvement.

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