Accor5 followers34 jobs

Customer Experience Manager

Mid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportPeople and culturePosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Customer Experience Manager at Accor Hospitality Services plays a pivotal role in transforming hospitality experiences across Australia. By overseeing customer engagement activities and ensuring excellence in service delivery, this job significantly impacts the company's reputation and client satisfaction. The team thrives on collaboration, innovation, and a shared passion for creating memorable experiences.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Managing customer engagement plans

Overseeing end-to-end Quarterly and Annual Customer Engagement plans, ensuring budget compliance and strategic guidance.
⚙️

Overseeing operations

Managing day-to-day operations to meet contractual obligations and Customer Experience KPIs.
👨‍👩‍👧‍👦

Leading a team

Leading a team of Head Concierge and Concierge Executives to enhance the customer experience.

Key criteria

📊

Customer experience management expertise

Demonstrated experience managing customer engagement plans and KPIs.

View

🤝

Relationship-building skills

Proven ability to leverage partnerships for enhanced customer outcomes.

View

📝

Strong communication skills

Excellent written and verbal communication with administrative acumen.

View

View more

A meaningful career starts with a match

View your fit

4 criteria for this job
Customer experience management expertise
Demonstrated experience managing customer engagement plans and KPIs.

View

Relationship-building skills
Proven ability to leverage partnerships for enhanced customer outcomes.

View

Strong communication skills
Excellent written and verbal communication with administrative acumen.

View

Leadership experience
Extensive leadership background in hospitality or events management.

View

Similar jobs

View all
Queensland Government
Queensland Government
Manager Customer ExperienceBrisbane, QLD · Full-time
The Manager Customer Experience at the Residential Tenancies Authority (RTA) is a pivotal job that focuses on enhancing customer satisfaction through strategic leadership. This position plays a crucial role in guiding frontline operational teams and fostering collaboration across various stakeholders. The team thrives on a supportive culture that values diversity and inclusion, ensuring that everyone contributes to the overall success.
Gallagher
Gallagher
Customer Experience ManagerAdelaide, SA · Full-time
The Customer Experience Manager at Gallagher Bassett plays a pivotal role in enhancing the experience of injured workers, employers, and key stakeholders. This job is all about leading initiatives that drive high-quality outcomes and ensuring that the service provided is top-notch. The team thrives on collaboration, curiosity, and a shared commitment to making a meaningful impact in people's lives.
Accor
Accor
Customer Experience ManagerSydney, NSW · Full-time
The Customer Experience Manager at Accor Hospitality Services plays a vital role in transforming the hospitality experience across Australia. This position is all about ensuring excellence in customer engagement while managing a dedicated team. Collaboration and innovation are at the heart of how the team operates, making it an exciting opportunity to shape the future of hospitality.
Accor
Accor
Customer Experience ManagerSydney, NSW · Full-time
The Customer Experience Manager at Accor Hospitality Services plays a pivotal role in shaping the future of hospitality by ensuring exceptional customer experiences across Australia. This job is all about fostering relationships, driving engagement, and leading a passionate team to deliver on Accor's promise of excellence. Collaboration and innovation are at the heart of how the team operates, creating a vibrant environment where everyone can thrive.