Charter Hall9 jobs

Customer Experience & Retail Marketing Manager – VIC

Mid levelSeniorFull-timeHybridMelbourne VIC 3004, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Experience & Retail Marketing Manager job is all about creating vibrant community experiences and driving engagement through innovative strategies. This position plays a crucial role in enhancing customer satisfaction and fostering connections within the community. Collaboration with the Property Management team and other stakeholders is key to achieving success in this dynamic environment.

Meet the team

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You'll be responsible for

🌍

Developing customer engagement strategies

Creating and executing a holistic strategy that includes social sustainability, wellness, art, and cultural experiences to engage the community.
📱

Leveraging technology for engagement

Utilizing the Charli workplace app to enhance community connections through strategic communications and activations.
⭐

Driving exceptional customer experiences

Ensuring consistent and high-quality customer experiences while evolving the overarching Customer Experience strategy.

Key criteria

📊

Customer experience strategy expertise

Proven experience developing customer experience strategies for retail environments.

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📝

Content creation skills

Demonstrated ability to create engaging content across various platforms.

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🤝

Stakeholder engagement experience

Experience collaborating with diverse stakeholders to drive initiatives.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer experience strategy expertise
Proven experience developing customer experience strategies for retail environments.

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Content creation skills
Demonstrated ability to create engaging content across various platforms.

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Stakeholder engagement experience
Experience collaborating with diverse stakeholders to drive initiatives.

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Data analysis proficiency
Experience analyzing engagement metrics to inform strategy adjustments.

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Event management background
Proven experience planning and executing successful events and activations.

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