Customer Experience Specialist
About the job
Coco Republic is on the lookout for a customer service specialist to join their vibrant team! This job is all about being the first point of contact for customers, ensuring their inquiries are handled with care and efficiency. With a focus on collaboration and a supportive team culture, you'll have the opportunity to thrive in a dynamic environment where every day brings new challenges.
You'll be responsible for
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Resolving customer inquiries
Managing inbound and outbound inquiries via various communication channels and ensuring first call resolution.🔍
Navigating systems
Navigating various ERP and CRM systems to assist in resolving customer inquiries efficiently.🤝
Collaborating with teams
Communicating with internal stakeholders to resolve customer inquiries across various departments.Key criteria
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Customer service experience
Demonstrated experience in customer service, administration, or retail.View
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Professional communication skills
Strong written and verbal communication abilities are essential.View
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Microsoft Office proficiency
Intermediate skills in Microsoft Office, especially Excel and Outlook.View
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