Customer Experience Associate
About the job
The Customer Experience Associate job is all about delivering exceptional front-of-house and concierge services to create a seamless experience for both customers and employees. This position plays a vital role in welcoming visitors, managing reception, and supporting workplace requests, all while collaborating closely with the Workplace Lead. The team thrives on proactive communication and a commitment to enhancing the overall workplace environment.
You'll be responsible for
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Welcoming visitors
Greeting and assisting visitors with a professional approach, guiding them to hosts or meeting areas.📞
Managing reception
Overseeing reception duties, including calls and inboxes, while maintaining high presentation standards.📅
Coordinating meetings and events
Assisting with bookings, catering, and technology setup for meetings and events.Key criteria
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Customer service experience (2+ years)
Proven experience in a customer-facing role enhances client interactions.View
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Reception and communication skills
Strong verbal and written communication skills are essential for effective information exchange.View
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Intermediate Microsoft Office skills
Proficiency in Microsoft Office Suite supports daily administrative tasks.View
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