Aphex11 followers1 job

Customer Experience Specialist

JuniorMid levelFull-timeRemoteAustraliaPosted 20 hours agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The job at Aphex is all about enhancing customer experience through effective communication and support. By working closely with users, the team ensures that product changes are understood and embraced, fostering a culture of continuous improvement. Collaboration is key, as the team partners with various departments to create a seamless user experience.

You'll be responsible for

šŸ› ļø

Supporting and troubleshooting

Engaging in live chats daily, solving user problems, and learning how to enhance Aphex.
šŸ“¢

Communicating product updates

Turning product changes into understandable updates and maintaining release notes and changelogs.
šŸ“£

Managing customer feedback

Triage feedback into product areas, monitor sentiment, and ensure users feel heard after improvements.

Key criteria

šŸ’¬

Live chat support experience

Demonstrated experience providing live chat support to users.

View

šŸ“

Product communication skills

Proven ability to write clear product updates and documentation.

View

šŸ”

Troubleshooting skills

Experience troubleshooting software issues and integrations effectively.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • Ā© 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Aphex
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Live chat support experience
Demonstrated experience providing live chat support to users.

View

Product communication skills
Proven ability to write clear product updates and documentation.

View

Troubleshooting skills
Experience troubleshooting software issues and integrations effectively.

View

Voice of Customer reporting
Experience triaging user feedback into actionable insights for product teams.

View

A meaningful career starts with a match

Get started

Similar jobs

View all
REA Group
REA Group
Customer Experience SpecialistSydney, NSW Ā· Full-time
Kickstart your career at Australiaā€™s number one address in property with REA Group! This job is all about delivering exceptional customer experiences while being part of a collaborative team. With a focus on innovation and care, REA Group values its people and fosters a thriving culture that drives real impact. Join a company recognized as one of Australiaā€™s Top 5 Best Workplaces and make a difference in the property journey for customers.
HiBob
HiBob
Customer Experience Specialist, APJAustralia Ā· Full-time
As a Customer Experience Specialist at HiBob, you will play a crucial role in ensuring customers receive expert support whenever they need assistance. Your ability to troubleshoot and communicate effectively will help customers navigate HiBob's features with confidence. Join a close-knit team that values ownership and collaboration, and be part of a journey that shapes the future of customer experience.
Accor
Accor
Partner Experience SpecialistPalm Cove, QLD Ā· Full-time
Join Accor as a Partner Experience Specialist and embark on an exciting journey in the hospitality industry! This job is all about building strong relationships with apartment owners and potential investors while solving complex challenges. The team thrives on collaboration, support, and a shared passion for delivering exceptional service, making it a fantastic opportunity for personal and professional growth.
Stake
Stake
Customer Experience AnalystSydney, NSW Ā· Full-time
The Customer Experience Analyst job at Stake is all about empowering customers on their investment journey. By providing exceptional support and insights, you will play a vital role in reshaping the financial industry and enhancing customer confidence. The team thrives in a hybrid work environment, valuing collaboration and innovation to create a seamless experience for all customers.