About the job
This job is about empowering customers to thrive throughout their journey with UpGuard. By focusing on customer success enablement, you will play a vital role in enhancing customer relationships and driving product adoption. The team values creativity and collaboration, always seeking innovative ways to support customers and ensure their success.
You'll be responsible for
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Journey mapping
Define execution standards and create lifecycle maps (customized by segment) across the full customer journey: Onboarding → Adoption → Maturity → Renewal.💡
Value realization
Build adoption frameworks, maturity models, and customer success plans. Create templates and storytelling frameworks that help teams articulate value to customers.📖
Renewal playbooks
Build playbooks focused on value-based renewal motions and train AMs/CSMs on navigating renewal cycle communications.Key criteria
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5+ years in customer success enablement
Experience in B2B SaaS customer success or account management.View
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Lifecycle mastery
Deep understanding of post-sales customer journey optimization.View
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Content creation skills
Ability to develop impactful playbooks and value storytelling assets.View
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