Customer Loyalty Officer
About the job
This job is an exciting opportunity to join the Loyalty and Retention team at Nissan Financial Services. You will play a vital role in building proactive, lasting relationships with customers while contributing to the vision of being the financier of choice. The team values service excellence and is committed to creating a diverse and inclusive workplace where everyone can thrive.
You'll be responsible for
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Generating leads and managing customer relationships
Generate leads, manage them effectively, and deliver best-in-class customer service. Retain customers through refinance solutions, variations, or referrals.🤝
Building strong customer connections
Build strong customer relationships through inbound and outbound call programs, ensuring every interaction is easy, positive, and value-adding for the customer.📝
Assisting customers with finance applications
Assist customers with new finance applications and guide them through their options at loan maturity, proactively contacting Nissan Future Value customers.Key criteria
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Customer service experience
Demonstrated experience in achieving targets in customer service roles.View
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Relationship management skills
Proven ability to build rapport and understand customer needs.View
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Financial assessment capability
Experience assessing customer financial situations accurately and efficiently.View
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