Customer Service Officer - Rocklea QLD
About the job
The Customer Service Officer position is all about being the voice of the customer and providing exceptional service to those managing their waste and recycling needs. This job is crucial in ensuring customers feel valued and well taken care of, as you will engage with various teams to resolve issues and deliver solutions. The team thrives in a busy, supportive environment where no two days are the same, making it an exciting opportunity for anyone passionate about customer care.
You'll be responsible for
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Resolving customer issues
Engaging with various teams across the business to deliver solutions for customer queries and concerns.📋
Assisting customer onboarding
Helping new customers navigate the onboarding process to ensure a smooth transition and positive experience.📝
Raising work orders
Coordinating with internal teams to raise work orders and follow up on driver requirements as needed.Key criteria
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Customer service experience
Demonstrated experience in customer care or support roles with business customers.View
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Solution-oriented mindset
Proven ability to effectively solve problems and address customer needs.View
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Organisational skills
Experience prioritising tasks and managing time effectively in a dynamic environment.View
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