Suncorp Group10 followers51 jobs

Customer Management Leader

Mid levelSeniorFull-timeHybridEmerald QLD, AustraliaCustomer service and supportPeople and culturePosted 3 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

The Customer Management Leader job is all about leading a dynamic team to enhance customer experiences in the motor claims sector. This role is crucial for ensuring customer satisfaction and retention while fostering a positive and engaging work environment. Collaboration and proactive management are key, as the team works together to drive results and improve overall service quality.

You'll be responsible for

👥

Leading a team of consultants

Leading a group of consultants to proactively identify claims requiring additional customer support and implementing effective management strategies.
🏆

Creating a high-performing team

Creating and maintaining a high-performing, engaged, and enabled team focused on delivering results for customers and the business.
📈

Championing customer advocacy

Championing customer advocacy and collaborating across functions to reduce complaints and improve Net Promoter Score (NPS).

Key criteria

👥

4+ years leadership experience in insurance

Demonstrated leadership in Insurance or Financial Services environments.

View

🚗

Knowledge of motor claims customer journeys

Understanding of customer experiences in motor claims processes.

View

📊

Proven record in complex business environments

Experience achieving results in challenging business settings.

View

View more

Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
4+ years leadership experience in insurance
Demonstrated leadership in Insurance or Financial Services environments.

View

Knowledge of motor claims customer journeys
Understanding of customer experiences in motor claims processes.

View

Proven record in complex business environments
Experience achieving results in challenging business settings.

View

Strong understanding of legislative landscape
Knowledge of relevant laws impacting insurance operations.

View

Experience leading large teams
Background in managing teams in competitive environments.

View

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

A meaningful career starts with a match

Similar jobs

View all
Icon Group
Icon Group
Team Leader - Customer Accounts and SupportBrisbane, QLD · Full-time
This job is about leading a dynamic team at Icon Group, Australia's largest dedicated cancer care provider. The opportunity involves guiding and empowering the Pharmacy Customer Accounts & Support team to deliver exceptional service and positive outcomes for customers. Collaboration and a commitment to continuous improvement are at the heart of how the team operates.
Suncorp Group
Suncorp Group
Customer Management LeaderEmerald, QLD · Full-time
The Customer Management Leader job is all about leading a dynamic team to enhance customer experiences and manage motor claims effectively. This position plays a crucial role in driving customer advocacy, improving operational efficiency, and ensuring team engagement. Collaboration and a proactive approach are key, as the team works together to create a positive impact on customer satisfaction and retention.
Suncorp Group
Suncorp Group
Customer Management LeaderQLD · Full-time
This job is about leading a dynamic team of consultants in the Customer Management Leader position, where you will proactively manage claims and enhance customer experiences. Your leadership will directly impact customer retention and operational efficiency, making a significant difference in the lives of customers. The team thrives in a collaborative environment that values diversity, inclusivity, and employee wellbeing.
REMONDIS Australia
REMONDIS Australia
Customer Care Team LeaderRichlands, QLD · Full-time
The Customer Care Team Leader position is an exciting opportunity to lead a dynamic team within the National Inside Sales & Customer Care team in Brisbane. This job is all about balancing people leadership with hands-on problem-solving, ensuring that the team delivers consistent outcomes across the national network. Collaboration and a commitment to excellence are at the heart of how the team operates.