Customer Management Leader
About the job
The Customer Management Leader job is all about leading a dynamic team to enhance customer experiences in the motor claims sector. This role is crucial for ensuring customer satisfaction and retention while fostering a positive and engaging work environment. Collaboration and proactive management are key, as the team works together to drive results and improve overall service quality.
You'll be responsible for
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Leading a team of consultants
Leading a group of consultants to proactively identify claims requiring additional customer support and implementing effective management strategies.🏆
Creating a high-performing team
Creating and maintaining a high-performing, engaged, and enabled team focused on delivering results for customers and the business.📈
Championing customer advocacy
Championing customer advocacy and collaborating across functions to reduce complaints and improve Net Promoter Score (NPS).Key criteria
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4+ years leadership experience in insurance
Demonstrated leadership in Insurance or Financial Services environments.View
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Knowledge of motor claims customer journeys
Understanding of customer experiences in motor claims processes.View
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Proven record in complex business environments
Experience achieving results in challenging business settings.View
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