Customer Management Leader
Mid levelSeniorFull-timeHybridEmerald QLD, AustraliaCustomer service and supportPeople and culturePosted 3 months agoVerified 6 hours ago
About the job
The Customer Management Leader job is all about leading a dynamic team to enhance customer experiences and manage motor claims effectively. This position plays a crucial role in driving customer advocacy, improving operational efficiency, and ensuring team engagement. Collaboration and a proactive approach are key, as the team works together to create a positive impact on customer satisfaction and retention.
You'll be responsible for
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Leading a team
Creating and maintaining a high performing, engaged, and enabled team focused on delivering results for customers and the business.🛠️
Managing customer claims
Proactively identifying claims that require additional customer support and implementing effective management strategies.🌱
Fostering a positive environment
Promoting an environment that encourages employee wellbeing and is a safe working space.Key criteria
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4+ years leadership experience in insurance
Demonstrated leadership in a competitive insurance environment.View
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Knowledge of motor claims processes
Understanding of customer journeys in motor claims.View
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Proven record in complex environments
Experience achieving results in multifaceted business settings.View
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