Customer Management Leader
About the job
This job is about leading a dynamic team of consultants in the Customer Management Leader position, where you will proactively manage claims and enhance customer experiences. Your leadership will directly impact customer retention and operational efficiency, making a significant difference in the lives of customers. The team thrives in a collaborative environment that values diversity, inclusivity, and employee wellbeing.
You'll be responsible for
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Leading a team
Leading a group of consultants to proactively identify claims requiring additional customer support and implementing effective management strategies.🌟
Creating a high-performing team
Creating and maintaining a high-performing, engaged, and enabled team focused on delivering results for customers and the business.📈
Championing customer advocacy
Championing customer advocacy and collaborating across functions to reduce complaints and improve Net Promoter Score (NPS).Key criteria
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4+ years leadership experience in insurance
Demonstrated leadership in Insurance or Financial Services environments.View
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Knowledge of motor claims customer journeys
Understanding of customer experiences in motor claims processes.View
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Proven record in complex business environments
Experience achieving results in challenging business contexts.View
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