About the job
The Customer Relations Manager at HSBC plays a crucial role in supporting customers and the business by managing complaints effectively. This job is all about ensuring that every concern raised is addressed, contributing to a better experience for customers. The team values collaboration and is committed to fostering a supportive environment where everyone can thrive.
You'll be responsible for
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Investigating complaints
Investigating, managing and drafting responses to internal customer complaints, particularly those related to scams and vulnerable customers.🤝
Collaborating with teams
Collaborating with the Customer Relations Team and the Head of Customer Relations to identify themes and systemic issues from complaints.🌐
Building relationships
Building and maintaining strong relationships with stakeholders across all areas of the bank.Key criteria
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Experience in complaints management
Strong experience in Internal and External Dispute Resolution within Banking and Finance.View
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Knowledge of regulatory guidelines
In-depth knowledge of Regulatory and ASIC guides, e-payments Code, and AFCA processes.View
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Strong communication skills
Demonstrated verbal and written communication skills, including empathy.View
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