Commonwealth Bank101 followers97 jobs

Customer Relations Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Relations Manager at Group Customer Relations (GCR), you will play a pivotal role in ensuring exceptional resolution experiences for customers. Your mission will be to investigate and resolve complaints while proactively identifying opportunities for business improvement. The team thrives on collaboration and flexibility, working in a hybrid model to drive meaningful change across the Group.

You'll be responsible for

🔍

Investigating and resolving complaints

Efficiently handling internal complaints with care and precision to ensure customer satisfaction.
🤝

Building relationships

Developing networks with colleagues to solve problems and influence positive outcomes for customers.
📈

Contributing to continuous improvement

Providing feedback and ideas to enhance processes and refine the customer experience.

Key criteria

🔍

Customer focus experience

Demonstrated experience in customer-facing roles to enhance satisfaction.

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🗣️

Exceptional communication skills

Proven verbal and written skills for effective negotiation.

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⚖️

Commitment to fairness

Strong ethical decision-making in complaint resolution.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer focus experience
Demonstrated experience in customer-facing roles to enhance satisfaction.

View

Exceptional communication skills
Proven verbal and written skills for effective negotiation.

View

Commitment to fairness
Strong ethical decision-making in complaint resolution.

View

Time management skills
Ability to prioritise tasks effectively in a fast-paced environment.

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Creative problem-solving
Experience in process improvement and innovative solutions.

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