Customer Relations Manager
About the job
As a Customer Relations Manager at Group Customer Relations (GCR), you will play a pivotal role in ensuring exceptional resolution experiences for customers. Your mission will be to investigate and resolve complaints while proactively identifying opportunities for business improvement. The team thrives on collaboration and flexibility, working in a hybrid model to drive meaningful change across the Group.
You'll be responsible for
🔍
Investigating and resolving complaints
Efficiently handling internal complaints with care and precision to ensure customer satisfaction.🤝
Building relationships
Developing networks with colleagues to solve problems and influence positive outcomes for customers.📈
Contributing to continuous improvement
Providing feedback and ideas to enhance processes and refine the customer experience.Key criteria
🔍
Customer focus experience
Demonstrated experience in customer-facing roles to enhance satisfaction.View
🗣️
Exceptional communication skills
Proven verbal and written skills for effective negotiation.View
⚖️
Commitment to fairness
Strong ethical decision-making in complaint resolution.View
View more
