About the job
This Customer Relations Consultant job is all about creating exceptional customer experiences and supporting the BOQ Group in understanding its customers better. Every interaction you manage plays a crucial role in enhancing outcomes for both customers and the business. The team thrives on collaboration, continuous improvement, and a genuine commitment to customer advocacy.
You'll be responsible for
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Managing customer complaints
Handling complaints in line with BOQ Group’s Complaints Policy and regulatory requirements, ensuring customers feel supported.📊
Sharing insights and trends
Collaborating with teams to identify trends and share insights that drive continuous improvement in customer experiences.📝
Capturing customer feedback
Gathering valuable feedback to help shape better products and processes across the Group.Key criteria
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Customer service experience
Demonstrated experience in customer-facing roles within banking or financial services.View
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Complaint management knowledge
Experience managing complaints in line with regulatory requirements.View
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Analytical thinking skills
Proven ability to analyze customer feedback and identify trends.View
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