Customer Relations Manager
About the job
As a Customer Relations Manager at Group Customer Relations (GCR), you will play a vital role in delivering exceptional resolution experiences for customers. Your mission will be to investigate and resolve complaints while proactively identifying opportunities for improvement and protecting the Group from emerging risks. The team thrives in a flexible hybrid work environment, fostering collaboration and innovation to enhance customer satisfaction.
You'll be responsible for
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Investigating and resolving complaints
Efficiently handling internal complaints with care and precision to ensure fair outcomes for customers.🤝
Building relationships
Developing networks and relationships with colleagues to solve problems and influence outcomes.📈
Contributing to continuous improvement
Providing feedback and ideas for process and product improvements to enhance the customer experience.Key criteria
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Complaint resolution experience
Proven experience resolving complex customer complaints efficiently.View
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Negotiation skills
Demonstrated ability to negotiate fair outcomes with customers.View
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Process improvement mindset
Experience contributing to continuous improvement in customer experience.View
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