Customer Relations Manager – Lending & Business Banking
About the job
As a Customer Relations Manager at Group Customer Relations (GCR), you will play a vital role in delivering exceptional resolution experiences for customers. Your mission will be to investigate and resolve complaints with care while proactively identifying opportunities for business improvement. The team thrives on collaboration and flexibility, working in a hybrid model to ensure the best outcomes for customers.
You'll be responsible for
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Investigating and resolving complaints
Efficient investigation and resolution of internal complaints and complaints received from external bodies such as the Australian Financial Complaints Authority (AFCA).🤝
Building relationships
Developing networks and relationships with colleagues to solve problems, escalate customer issues of contention and influence outcomes.💡
Contributing to improvements
Contribution to continuous improvement ideas and processes to refine the customer experience.Key criteria
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Customer focus experience
Demonstrated experience in customer-facing roles is essential.View
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Exceptional communication skills
Proven verbal and written communication skills are crucial.View
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Commitment to fairness
Strong ethical decision-making and fairness in resolutions.View
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