BOQ Group55 jobs

Customer Relations Consultant

JuniorMid levelFull-timeHybridElizabeth St, Melbourne VIC 3000, AustraliaBrisbane QLD, AustraliaCustomer service and supportPeople and culturePosted 17 hours ago
Pending fitX of Y criteria met

About the job

The Customer Relations Consultant job is all about creating exceptional customer experiences at BOQ Group. This opportunity allows you to play a vital role in understanding customer needs and driving improvements that benefit both customers and the business. The team values collaboration, empathy, and a commitment to continuous growth, making it a supportive environment for everyone involved.

You'll be responsible for

📞

Managing customer complaints

Handling complaints in line with BOQ Group’s Complaints Policy and ensuring customers feel supported.
📊

Sharing insights and trends

Collaborating with teams to identify trends and share insights that drive continuous improvement.
📝

Capturing customer feedback

Gathering valuable feedback to help shape better products and processes across the Group.

Key criteria

🤝

Customer service experience in banking

Demonstrated experience in customer-facing roles within banking or financial services.

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📊

Analytical thinking skills

Proven ability to analyze customer feedback and identify trends.

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🗣️

Effective communication skills

Clear communication style, especially under pressure.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience in banking
Demonstrated experience in customer-facing roles within banking or financial services.

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Analytical thinking skills
Proven ability to analyze customer feedback and identify trends.

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Effective communication skills
Clear communication style, especially under pressure.

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Complaint handling knowledge
Understanding of IDR complaints and RG 271 regulations.

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Growth mindset
Eagerness to learn and improve customer advocacy skills.

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