Customer Solutions Consultant
About the job
This job is about being the heart of customer solutions at Red Energy, where you will play a crucial role in providing empathetic support to customers in the energy industry. Your contributions will directly impact the company's reputation for excellence, as you manage complex customer issues and drive solutions. The team values a supportive and empowering environment, encouraging continuous learning and professional growth.
You'll be responsible for
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Managing customer calls
Handling a high volume of calls, using active listening to identify customer issues and driving solutions from start to finish.✅
Ensuring compliance
Navigating multiple systems to access and update account information while adhering to company policies and regulations.🤝
Building trust through communication
Translating complex energy information into simple language to foster trust with customers.Key criteria
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Customer service experience (12+ months)
Demonstrated experience in fast-paced customer service environments.View
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Problem-solving skills
Proven ability to analyze and resolve complex customer inquiries.View
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Effective communication skills
Ability to simplify complex information for customer understanding.View
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