AusNet11 jobs

Customer Resolutions Consultant

JuniorMid levelFull-timeOfficePort Melbourne VIC 3207, AustraliaPeople and cultureCustomer servicePosted 4 days agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

The Customer Resolutions Consultant job is all about tackling complex energy challenges and ensuring customer satisfaction. This position plays a vital role in investigating claims, resolving complaints, and liaising with customers to negotiate settlements. The team thrives on collaboration, support, and a shared commitment to building a brighter energy future together.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Investigating customer claims

Investigating, providing written recommendations, and resolving customer claims, escalated complaints, and EWOV matters against AusNet and/or its external contractors.
⏰

Ensuring timely resolutions

Ensuring the resolution of all cases in a timely manner and within service level KPIs, while preparing accurate correspondence to customers.
🤝

Developing relationships

Developing effective working relationships with other parts of the business to foster solutions to customer issues in a timely manner.

Key criteria

📝

Customer service experience

Proven experience in resolving customer claims and complaints.

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🔍

Analytical skills

Demonstrated ability to assess situations and recommend solutions.

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💻

IT systems proficiency

Experience with CRM systems like Salesforce and MS Office Suite.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service experience
Proven experience in resolving customer claims and complaints.

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Analytical skills
Demonstrated ability to assess situations and recommend solutions.

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IT systems proficiency
Experience with CRM systems like Salesforce and MS Office Suite.

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Stakeholder relationship management
Experience building relationships for positive outcomes in diverse environments.

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