Evoenergy ACT6 jobs

Customer Resolutions Officer

Mid levelFull-timeHybridGreenway ACT 2900, AustraliaPeople and cultureCustomer servicePosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Customer Resolutions Officer at Evoenergy is an exciting opportunity to engage with customers, manage compliance, and collaborate with stakeholders to resolve feedback and claims effectively. This job is crucial for maintaining customer relations and upholding the company's reputation through efficient resolutions. The team values proactive individuals who thrive in a collaborative environment and are dedicated to customer satisfaction.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📋

Managing customer feedback

Manage the registering, tracking, investigation, and resolution of customer feedback and keeping customers informed within designated compliance timeframes.
⚖️

Maintaining compliance

Maintain complaint handling procedures to ensure compliance to legislative requirements.
🤝

Developing stakeholder relationships

Develop and maintain key stakeholder relationships both internal and external to influence and negotiate the best possible outcomes for customers and Evoenergy.

Key criteria

📞

Customer service management experience

Proven experience in managing customer service interactions effectively.

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📜

Compliance knowledge

Demonstrated understanding of legislative compliance in utility environments.

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🛠️

Problem-solving skills

Strong skills in resolving complex customer issues efficiently.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service management experience
Proven experience in managing customer service interactions effectively.

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Compliance knowledge
Demonstrated understanding of legislative compliance in utility environments.

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Problem-solving skills
Strong skills in resolving complex customer issues efficiently.

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Stakeholder relationship management
Experience developing key relationships to negotiate outcomes.

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IT proficiency
Proficient in Microsoft Office suite for data management.

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