BOQ Group58 jobs

Customer Service Officer - Gladstone

JuniorMid levelFull-timeOfficeGladstone Central QLD 4680, AustraliaPeople and cultureCustomer servicePosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is all about delivering exceptional customer service as a Customer Service Officer at BOQ Group. You'll play a vital role in helping customers explore their financial needs while being part of a dynamic team that values collaboration and growth. The environment encourages personal development and a commitment to exceeding customer expectations.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌈

Providing exceptional customer service

Being the first point of contact in the Branch and ensuring customers receive outstanding service.
💬

Conducting needs-based conversations

Engaging with customers to understand their financial needs and exploring opportunities in personal banking and lending.
💻

Educating customers on digital banking solutions

Helping customers navigate and utilize digital banking tools effectively.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🤝

Relationship building skills

Proven ability to build and maintain strong customer relationships.

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📱

Digital banking knowledge

Experience educating customers on digital banking solutions.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Relationship building skills
Proven ability to build and maintain strong customer relationships.

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Digital banking knowledge
Experience educating customers on digital banking solutions.

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Banking or sales experience
Experience in banking or sales environments is a plus.

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Team collaboration
Proven experience working effectively in team settings.

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