JuniorMid levelFull-timeOfficeMackay QLD, AustraliaPeople and cultureCustomer servicePosted 9 hours ago
About the job
This job is all about providing exceptional customer service as a Customer Service Officer at BOQ Group. You'll play a vital role in helping customers explore their financial needs while being part of a dynamic team that values collaboration and growth. The environment encourages personal development and a commitment to exceeding customer expectations.
You'll be responsible for
🌈
Providing exceptional customer service
Acting as the first point of contact in the branch, delivering outstanding service to customers.💬
Conducting needs-based conversations
Engaging with customers to identify their financial needs and offering suitable banking solutions.📱
Educating customers on digital banking
Helping customers understand and utilize digital banking tools effectively.Key criteria
💬
Customer service experience
Proven experience in delivering exceptional customer service.View
🤝
Relationship building skills
Demonstrated ability to build strong customer relationships.View
📱
Digital banking knowledge
Experience educating customers on digital banking solutions.View
View more
