RAC WA32 jobs

Member Solutions Consultant

JuniorMid levelFull-timeOfficeJoondalup WA 6027, AustraliaPeople and cultureCustomer servicePosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Member Solutions Consultant job at RAC is all about creating sustainable value for members through trust and security. This position plays a crucial role in helping over 1.3 million members get back on the road by delivering personalized solutions. The team thrives on collaboration, celebrating successes, and supporting each other in a vibrant work environment.

You'll be responsible for

🤗

Providing support

Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.
🔄

Navigating systems

Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.
🎯

Offering tailored solutions

Understand individual needs and offer tailored solutions.

Key criteria

💻

Strong computer literacy

Experience confidently navigating multiple systems while engaging with members.

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⚡

Fast-paced environment experience

Background working with KPIs and sales targets individually and in teams.

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🗣️

Clear communication skills

Demonstrated ability to build rapport and communicate confidently.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Strong computer literacy
Experience confidently navigating multiple systems while engaging with members.

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Fast-paced environment experience
Background working with KPIs and sales targets individually and in teams.

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Clear communication skills
Demonstrated ability to build rapport and communicate confidently.

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Empathy and resilience
Experience supporting members through challenging situations.

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Availability for varied shifts
Willingness to work nights, weekends, and public holidays.

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