About the job
The Member Solutions Consultant job at RAC is all about creating sustainable value for members through trust and security. This position plays a crucial role in helping over 1.3 million members get back on the road by delivering personalized solutions. The team thrives on collaboration, celebrating successes, and supporting each other in a vibrant work environment.
You'll be responsible for
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Providing support
Be the first point of contact for around 50–60 RAC members each day, providing support, guidance and reassurance.🔄
Navigating systems
Confidently navigate multiple systems while delivering supportive, high-quality conversations with members.🎯
Offering tailored solutions
Understand individual needs and offer tailored solutions.Key criteria
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Strong computer literacy
Experience confidently navigating multiple systems while engaging with members.View
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Fast-paced environment experience
Background working with KPIs and sales targets individually and in teams.View
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Clear communication skills
Demonstrated ability to build rapport and communicate confidently.View
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