About the job
The Member Solutions Consultant job at RAC is all about creating meaningful connections with members and providing them with personalized support. This role is vital in helping over 1.3 million members get back on the road, ensuring they feel valued and understood. The team thrives on collaboration, celebrating successes together while fostering an environment of growth and empowerment.
You'll be responsible for
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Providing support and guidance
Be the first point of contact for around 50–60 RAC members each day, offering reassurance and assistance.🖥️
Navigating systems confidently
Deliver supportive, high-quality conversations while managing multiple systems.🎯
Offering tailored solutions
Understand individual member needs and provide personalized assistance.Key criteria
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Strong computer literacy
Experience confidently navigating multiple systems while assisting members.View
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Experience in fast-paced environments
Background working with KPIs and sales targets, both individually and in teams.View
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Clear communication skills
Ability to build rapport and engage effectively with members.View
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