Member Care Consultant
About the job
Join an award-winning contact centre and provide Uncommon Care to HCF members. As a Member Care Consultant, you will play a vital role in managing the member experience, ensuring they receive personal and exceptional service over the phone. The team thrives on collaboration and positivity, creating a supportive environment where everyone can excel.
You'll be responsible for
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Engaging with members
Connecting with members over the phone while adhering to quality guidelines, emphasizing empathy and uncommon care.đ
Communicating effectively
Identifying and addressing member needs with a strong focus on first contact resolution.đ ïž
Resolving concerns
Ensuring a seamless customer experience by addressing member concerns, especially in vulnerable circumstances.Key criteria
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Outstanding communication skills
Demonstrated verbal and written communication skills essential for member interactions.View
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Sales experience
Proven experience in promoting products and services effectively.View
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KPI ownership
Ability to take ownership of KPIs and consistently meet targets.View
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