Customer Relations Specialist - Lending & Business Banking
About the job
As a Customer Relations Specialist at Group Customer Relations (GCR), you will be at the heart of complaint resolution, ensuring fair and timely outcomes for customers. Your insights and relationships will drive meaningful change and enhance the customer experience across CBA’s diverse product suite. The team thrives on collaboration and flexibility, working in a hybrid model to achieve exceptional results.
You'll be responsible for
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Investigating and resolving complaints
Efficiently handling internal complaints with care and precision to ensure fair outcomes for customers.🤝
Developing networks and relationships
Building connections with colleagues to solve problems and influence positive outcomes for customers.🔧
Contributing to continuous improvement
Providing feedback and ideas to enhance processes and refine the customer experience.Key criteria
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Customer focus and experience
Demonstrated experience in customer-facing roles is essential.View
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Exceptional negotiation skills
Proven verbal and written communication abilities are crucial.View
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Commitment to fairness
Strong ethical decision-making is a must for this job.View
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