Customer Relations Specialist
About the job
As a Customer Relations Specialist at Group Customer Relations (GCR), you will play a vital role in delivering exceptional resolution experiences for customers. This position is all about investigating and resolving complaints with care, while also identifying opportunities for business improvement. The team thrives on collaboration and flexibility, working in a hybrid model to ensure everyone contributes to enhancing the customer experience.
You'll be responsible for
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Investigating and resolving complaints
Efficient investigation and resolution of internal complaints.🤝
Building relationships
Developing networks and relationships with colleagues to solve problems, escalate customer issues of contention and influence outcomes.🔧
Contributing to improvements
Contribution to continuous improvement ideas and processes to refine the customer experience.Key criteria
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Customer focus and experience
Demonstrated experience in customer-facing roles is essential.View
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Exceptional negotiation skills
Proven verbal and written communication abilities are crucial.View
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Commitment to fairness
Strong ethical decision-making skills are required.View
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