Customer Relations Manager
About the job
As a Customer Relations Manager at Group Customer Relations (GCR), you will be at the heart of delivering exceptional resolution experiences for customers. This job is all about investigating and resolving complaints while proactively identifying opportunities for improvement. GCR values a flexible, hybrid working model, fostering collaboration and innovation within the team.
You'll be responsible for
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Investigating and resolving complaints
Efficiently handling internal complaints with care and precision to ensure fair outcomes for customers.🌐
Developing networks and relationships
Building connections with colleagues to solve problems and influence positive outcomes for customers.📈
Contributing to continuous improvement
Providing ideas and feedback to enhance processes and refine the overall customer experience.Key criteria
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Customer focus experience
Demonstrated experience in customer-facing roles to enhance satisfaction.View
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Negotiation and communication skills
Exceptional verbal and written skills for effective resolution.View
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Commitment to fairness
Proven ability to make ethical decisions in complex situations.View
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