BOQ Group
JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaCustomer service and supportPeople and cultureSalesPosted 19 hours ago
About the job
As a Customer Relationship Specialist at BOQ in Cannon Hill, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team. Your role is crucial in delivering exceptional service by identifying and responding to customers’ financial needs, ensuring they receive the right banking solutions. The team values collaboration and is committed to creating a positive impact in the community.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with suitable banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.🌟
Coaching team members
Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.What we're looking for
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View fit
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Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.View fit
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Attention to detail
Strong ability to navigate financial systems accurately and efficiently.View fit
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