BOQ Group22 jobs

Customer Relationship Specialist- Canning Vale

JuniorFull-timeOfficeCanning, WA, AustraliaCustomer service and supportPeople and cultureSalesPosted 2 weeks ago
View your fit0 of 9 criteria met

About the job

As a Customer Relationship Specialist at BOQ in the Canning Vale branch, you will be the welcoming face of the bank, working closely with the Branch Manager and a supportive team to deliver exceptional service. Engaging customers in meaningful conversations, you will uncover their financial needs and match them with the right banking solutions, while also managing loan maintenance requests and identifying opportunities for referrals. This role offers a fantastic opportunity for personal growth and development, as you will also support your team by coaching Customer Service Officers and championing digital banking tools.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with appropriate banking solutions.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
🌟

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

What we're looking for

💬

Customer service experience

Demonstrated experience in customer service, ideally in banking or financial services.

View fit

🔍

Proactive problem-solving skills

Experience approaching challenges with a solutions-focused mindset.

View fit

📊

Attention to detail

Proven ability to navigate financial systems with precision.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.

View

Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.

View

Attention to detail
Proven ability to navigate financial systems with precision.

View

Team collaboration
Experience supporting and coaching team members for service excellence.

View

Knowledge of consumer lending
Familiarity with consumer lending processes is a plus.

View

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