BOQ Group22 jobs

Customer Relationship Specialist - Bundaberg

JuniorFull-timeHybridBundaberg Central QLD 4670, AustraliaPeople and cultureSalesCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Customer Relationship Specialist at BOQ in Bundaberg, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is crucial in identifying and responding to customers' financial needs, engaging them in meaningful conversations, and matching them with the right banking solutions. The team thrives on collaboration and is dedicated to transforming the future of banking, making every day an opportunity to make a real impact.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with suitable banking solutions.
🔧

Managing loan maintenance requests

Handling loan maintenance requests such as top-ups and pricing adjustments to ensure a smooth customer experience.
👩‍🏫

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

What we're looking for

💬

Customer service experience

Demonstrated experience in customer service, ideally in banking or financial services.

View fit

🔍

Proactive problem-solving skills

Experience approaching challenges with a solutions-focused mindset.

View fit

📊

Attention to detail

Proven ability to navigate financial systems with precision.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.

View

Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.

View

Attention to detail
Proven ability to navigate financial systems with precision.

View

Team collaboration
Experience supporting and coaching team members for service excellence.

View

Consumer lending exposure
Familiarity with consumer lending processes is a plus.

View

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