BOQ Group22 jobs

Customer Relationship Specialist - Toowoomba/Rangeville

JuniorFull-timeHybridToowoomba, QLD, AustraliaSalesFinancial managementCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Toowoomba branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is vital in identifying and responding to customers' financial needs, ensuring they receive the best banking solutions. The team thrives on collaboration and a proactive approach, creating a positive environment where everyone can contribute to reshaping the future of banking.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with appropriate banking solutions.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
đŸ‘„

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

What we're looking for

💬

Customer service experience

Demonstrated experience in customer service, ideally in banking or financial services.

View fit

🔍

Proactive problem-solving skills

Experience approaching challenges with a solutions-focused mindset.

View fit

📊

Attention to detail

Proven ability to navigate financial systems with accuracy.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.

View

Proactive problem-solving skills
Experience approaching challenges with a solutions-focused mindset.

View

Attention to detail
Proven ability to navigate financial systems with accuracy.

View

Team collaboration experience
Experience working collaboratively to enhance team performance.

View

Exposure to consumer lending
Familiarity with consumer lending processes is a plus.

View

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