BOQ Group22 jobs

Customer Relationship Specialist - Toowoomba/Rangeville

JuniorFull-timeHybridToowoomba QLD, AustraliaPeople and cultureSalesCustomer servicePosted 1 month ago
View your fit0 of 9 criteria met

About the job

As a Customer Relationship Specialist at BOQ in Toowoomba, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. This job is all about engaging with customers, understanding their financial needs, and providing tailored banking solutions. The team thrives on collaboration and a proactive approach, ensuring that every customer feels valued and supported.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future goals, matching them with the right banking solutions.
📄

Managing loan maintenance requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
👥

Coaching team members

Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.

What we're looking for

💬

Customer service experience

Proven experience in customer service, ideally in banking or financial services.

View fit

🔍

Attention to detail

Demonstrated ability to navigate financial systems accurately.

View fit

🤝

Communication skills

Strong communication skills with a passion for helping others.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Customer service experience
Proven experience in customer service, ideally in banking or financial services.

View

Attention to detail
Demonstrated ability to navigate financial systems accurately.

View

Communication skills
Strong communication skills with a passion for helping others.

View

Proactive mindset
Experience approaching challenges with a solutions-focused attitude.

View

Consumer lending exposure
Familiarity with consumer lending processes is a plus.

View

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