BOQ Group
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Customer Relationship Specialist - Gladstone

JuniorMid levelFull-timeOfficeGladstone Central QLD 4680, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of the Gladstone branch, working closely with a supportive team to deliver exceptional service. Your role will involve engaging customers in meaningful conversations to identify their financial needs and matching them with the right solutions. With a focus on proactive communication and relationship building, you will play a key role in driving customer satisfaction and retention.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with suitable banking solutions.
📋

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations to ensure a smooth experience for customers.
🌟

Coaching team members

Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🏦

Banking or financial services background

Experience in banking or financial services is preferred.

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🔍

Attention to detail

Proven ability to navigate financial systems accurately.

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Meet the team

About the company

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3 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Banking or financial services background
Experience in banking or financial services is preferred.

View

Attention to detail
Proven ability to navigate financial systems accurately.

View

A meaningful career starts with a match

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