About the job
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Jimboomba branch, working closely with a supportive team to deliver exceptional service. Your role is vital in identifying and responding to customers’ financial needs while fostering strong relationships. The team thrives on collaboration and a proactive approach, ensuring customers receive the best support possible.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their financial goals and match them with suitable banking solutions.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.🏆
Coaching team members
Supporting the development of the team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Proven experience in delivering exceptional customer service.View
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Banking or financial services background
Demonstrated experience in banking or financial services environments.View
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Loan maintenance skills
Experience managing loan maintenance requests effectively.View