BOQ Group49 jobs

Customer Relationship Specialist

JuniorMid levelFull-timeOfficeNew Farm QLD, AustraliaPosted 2 weeks agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our New Farm branch, working closely with the Branch Manager and a supportive team. This job is all about delivering exceptional service by understanding and responding to customers' financial needs. The team thrives on collaboration and proactive engagement, ensuring that every customer feels valued and supported.

You'll be responsible for

💬

Engaging customers

Engaging customers in meaningful conversations to uncover their current and future financial goals.
📄

Managing loan requests

Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.
🌟

Coaching team members

Supporting the development of team members by coaching Customer Service Officers on quality conversations and service excellence.

Key criteria

💬

Customer service experience

Proven experience in customer service, ideally in banking.

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📊

Financial systems navigation

Demonstrated ability to navigate financial systems with ease.

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🔍

Attention to detail

Proven attention to detail in managing customer requests.

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View more

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4 criteria for this job
Customer service experience
Proven experience in customer service, ideally in banking.

View

Financial systems navigation
Demonstrated ability to navigate financial systems with ease.

View

Attention to detail
Proven attention to detail in managing customer requests.

View

Coaching experience
Experience coaching team members on service excellence.

View

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