About the job
As a Customer Relationship Specialist at BOQ in North Rockhampton, you will be the welcoming face of the branch, delivering exceptional service by identifying and responding to customers’ financial needs. This job is all about engaging in meaningful conversations, managing loan requests, and coaching team members to ensure a supportive environment. The team thrives on collaboration and a proactive approach, making a real impact in the community.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future financial goals.📄
Managing loan requests
Managing loan maintenance requests such as top-ups, pricing adjustments, and variations for a smooth customer experience.👥
Coaching team members
Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Proven experience in customer service, ideally in banking or financial services.View
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Attention to detail
Demonstrated ability to navigate financial systems with precision.View
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Communication skills
Strong communication skills with a passion for helping others.View
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