About the job
As a Customer Relationship Specialist at BOQ in Bundaberg, you will be the welcoming face of the branch, working closely with the Branch Manager and a supportive team to deliver exceptional service. Your role is crucial in identifying and responding to customers' financial needs, engaging them in meaningful conversations, and matching them with the right banking solutions. The team thrives on collaboration and is dedicated to transforming the future of banking, making every day an opportunity to make a real impact.
You'll be responsible for
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Engaging customers
Engaging customers in meaningful conversations to uncover their current and future goals, matching them with suitable banking solutions.🔧
Managing loan maintenance requests
Handling loan maintenance requests such as top-ups and pricing adjustments to ensure a smooth customer experience.👩🏫
Coaching team members
Supporting the development of your team by coaching Customer Service Officers on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View
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Proven communication skills
Strong ability to engage and communicate effectively with customers.View
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Attention to detail
Experience navigating financial systems with precision and care.View
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