About the job
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Kippa Ring branch, working closely with the Branch Manager and a supportive team. Your mission is to deliver exceptional service by understanding and responding to customers' financial needs. The team thrives on collaboration and is dedicated to creating a positive impact in the community.
You'll be responsible for
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Engaging with customers
Engaging customers in meaningful conversations to uncover their current and future financial goals and matching them with suitable banking solutions.📄
Managing loan requests
Managing loan maintenance requests, ensuring a smooth and transparent experience for customers.🌟
Coaching team members
Supporting the development of the team by coaching Customer Service Officers on service excellence and lead identification.Key criteria
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Customer service experience
Demonstrated experience in customer service, preferably in banking or financial services.View
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Financial systems navigation
Proven ability to navigate financial systems with attention to detail.View
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Communication skills
Strong communication skills with a passion for helping people.View
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