About the job
As a Customer Relationship Specialist at BOQ, you will be the welcoming face of our Sunnybank Hills branch, working closely with a supportive team to deliver exceptional service. Your role is vital in identifying and responding to customers’ financial needs, ensuring they receive the right banking solutions. The team thrives on collaboration and is dedicated to creating a positive impact in the community.
You'll be responsible for
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Engaging with customers
Engaging customers in meaningful conversations to uncover their current and future financial goals.📄
Managing loan requests
Managing loan maintenance requests, ensuring a smooth and transparent experience for customers.🌟
Coaching team members
Supporting the development of team members by coaching them on quality conversations and service excellence.Key criteria
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Customer service experience
Demonstrated experience in customer service, ideally in banking or financial services.View
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Proactive problem-solving skills
Proven ability to approach challenges with a solutions-focused mindset.View
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Attention to detail
Strong capability to navigate financial systems accurately.View
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